Welcome to Darley Dale Medical Centre
The Darley Dale Medical Centre, incorporating our surgeries at Darley Dale near Matlock, Winster and Youlgreave near Bakewell, are pleased to welcome you to our website. We are confident that it will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.
Engage Consult - Online & Telephone Triage Service
To Access Engage Consult:
- Please click on the image below
- Please provide as much detail and answer all of the prompted questions as this will support a fully assessed GP consultation
- Where insufficient information is provided to allow the GP to fully consult your needs, you will be offered a routine telephone appointment
What is Engage Consult:
- In response to the COVID-19 pandemic, all GP Practices have been directed by NHS England & Improvement and The Clinical Commissioning Group to implement an online service
- Engage Consult provides patients with another point of contact with the Practice - online via any Smart phone, tablet or computer
- This new online service allows patients to submit requests online to the Practice 24 hours a day, 7 days a week
- Online request takes approximately 5 minutes to complete
- This service means you no longer have to wait for the Practice or phone lines to open to submit a request for an appointment.
- All requests received by 12:00pm will receive a same day response
- All requests received after 12:00pm will receive a next day response
- The online triage provides the GP with the information they need to signpost you to the most appropriate service
Engage Consult Available Services:
- To reduce the number of ways patients need to access online services, Credas Medical have linked our online services to Engage Consult
- This means that once you have registered for Engage Consult you can access the following services all in one place:
- Complete an online request to a GP online
- Obtain self-help advise
- Obtain up to date COVID-19 information
- Request access for online services
- Request a repeat prescription
- Request access to your medical records
- All of these services are available to you through Engage Consult, without the need to visit or telephone the Practice or visit the website separately
Example of Online Service:
- You feel unwell at 22:00pm on Sunday evening
- You complete your online request at 22:00pm on Sunday evening
- At 08:00am on Monday morning a Receptionist allocates your online request to an appropriate GP
- A GP completes a clinical triage of your online request during Monday (in order of urgency)
- You receive contact from the Practice on Monday
- The contact you receive from the Practice can vary and will depend on the GP clinical triage assessment, these can range from:
- GP online message of advise
- GP video consultation
- GP telephone consultation
- GP face to face consultation
- Receptionist telephone call to advise of GP clinical triage outcome and routine requirements
Telephone Triage Service:
- From 18th August if you need a GP appointment you should access our online triage service
- If you are unable to access our online triage service, you can telephone the Practice on 01629 733205 and speak to a Receptionist
- Our Reception Team have been trained to complete the online triage service with you over the telephone
- Please allow additional time for your telephone call in these circumstances
- A telephone triage can take approximately 10-15 minutes to complete
- This allows the Receptionist to provide the GP with all of the appropriate information they need to complete your clinical triage and signpost you to the most appropriate service
Patient Register with Engage Consult Guide:
Register for Engage Consult Guide
Patient Complete Online Triage Guide:
Complete Online Triage Guide
Carer Support Guide:
Care Home Instruction Guide:
Care Home Instruction Guidance
Prescription Telephone Line Availability:
Prescription Medicines Order Line
- From Monday 21st October 2019 we will no longer be able to accept prescription requests over the telephone at Darley Dale Medical Centre.
- We ask our patients from this date to utilise the Prescription Medicines Order Line, a new, easy and convenient way to order your repeat prescription.
- The telephone number is: 01246 588 860, and opening hours are 09:00am until 16:00pm, Monday to Friday.
- For more information, you can collect a leaflet from reception at Darley Dale Medical Centre.
Darley Dale - The prescription telephone line is open from 2pm until 4pm, Monday to Friday (to support the management of workloads).
Winster - The prescription telephone line is open during surgery opening times.
Youlgrave - The prescription telephone line is open during surgery opening times.
Other Available Options -
- You can request your repeat prescriptions on-line, please see link below.
- You can request your repeat prescriptions by completing your latest prescription form and either handing it in or posting it to the appropriate surgery.
Medicines Order Line Telephone Challenges:
If patients are struggling to get through to the MOL on the phone and have access to email, they can send a request for a call back to: ddccg.northMOLonlinerequests@nhs.net or email@example.com
Patients are to include their full name, date of birth, contact telephone number and the name of their GP practice. A call advisor will aim to make contact with the patient within 48 hours (excluding weekends and Bank Holidays) and make three attempts to contact them. Further information about the call-back service can be found at: www.derbyandderbyshireccg.nhs.uk/your-health-services/information-for-patients/prescription-medicines-order-line-mol/
Online repeat prescriptions
*** When requesting your repeat prescription online, if you receive a message asking you to schedule a medication review, please phone the surgery to request your repeat prescription. The Reception Team will process your prescription request and if appropriate arrange for a GP to complete an non-appointment based medication review ***
Patients registered with SystmOne please click image below:
Patients NOTregistered with SystmOne please click link below:
Extended Access for Patients:
We are pleased to inform our patients that we are now offering pre-bookable evening and weekend appointments:
Every Wednesday evening from 6.30pm until 8pm.
Every 3rd Friday of the month from 6.30pm until 8pm.
Every 3rd Saturday of the month from 8am until 11am or 9am until 12pm.
Every 3rd Sunday of the month from 8am until 11am or 9am until 12pm.
- We offer early morning appointments (7:30am) with a doctor on a Tuesday morning and late night appointments (6:30pm - 7:20pm) with a doctor and a nurse on a Wednesday evening - please ask reception if you wish to book one of these appointments.
QUEST (Training Afternoon) - Wednesday Afternoon Closing
On ten Wednesday afternoons per year (from April to March) the practice will be closed to provide important routine training for our staff.
The out of hours service (DHU) will take all calls and manage requests for urgent review. Unfortunately we cannot offer a routine appointment or prescribing service at these times.
This year's QUEST (Staff Training) dates will fall on:
- 12th February 2020
- 11th March 2020
- 8th April 2020
- 13th May 2020
- 10th June 2020
- 8th July 2020
- August - None
- 9th September 2020
- 14th October 2020
- 11th November 2020
- December - None
- 13th January 2021
- 10th February 2021
- 10th March 2021
Darley Dale - close from 13:30pm until 18:30pm
Winster - close from 12:00pm
Youlgrave - close from 12:00pm
District Nurse and Therapist New Telephone Number
From Tuesday 1st May 2018 – To contact a District Nurse, Occupational Therapist or Physiotherapist there will be one new number to contact. 01629 593050.
School age childhood immunisations
NHS England has decided that it is now more effective and efficient for school age children to receive all their immunisations at school. If you have any further queries please contact the School Age Immunisation team at DCHS on 01283 707170.
Partners in care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
CQC Inspection Report
Please click on the link below to view our most recent CQC inspection report
Inspection date: 1st November 2017
Publication of report date: 5th January 2018
GP Fair Processing Notice
How we use your information? Please click on the link below for more information
Medical Interoperability Gateway (MIG)
Medical Interoperability Gateway (MIG) project is now live and can be accessed here: https://derbyshirehealthcarerecords.org.uk/
(Site updated 16/04/2021)